![]() You can enter the Tracking number and Shipping carrier if you have this information. On the Add return label page, upload the PDF or JPEG file for your shipping label. Select Upload return label to upload an existing return shipping label for your customer.This option is available only if your primary location and customer shipping address are both in the US. Select Create return label to create a return shipping label for your customer.In the Return shipping options section, select one of the following options: Steps:Įnter the quantity of items in the order that are being returned. ![]() If you purchased a shipping label for the order but didn't use it, then void the label before creating a return. If no line items have been fulfilled, then you should refund and restock the order instead. You can create a return from an existing order that has at least one fulfilled line item that has not yet been refunded. Use the Orders page to manage all of your returns by filtering on the return status.Īfter you receive and inspect the returned items, you can issue a refund, and restock applicable items. After you create a return, you can send any return shipping information to your customer and track the return. You can create a return for an order to help manage items that your customer wants to return. Staff members need to have the Orders permission to create a return. NoteĬredit card transaction fees aren't returned to you when you issue a refund. If you refund orders quickly and effectively, then you show your commitment to customer service and might encourage customers to order again.įrom your Shopify admin you can create and manage your returns, send shipping instructions and return labels to your customers, track returned items, restock inspected items, and refund payments to your customers. ĭepending on your return policy, you might need to create returns for customers to return purchased items and refund a customer's payment. Please note that when the order is shipped, we do then get the discount value, which updates the discount percentage and, if the order items fall within the promo percentage threshold, the promo counts are adequately adjusted.This page was printed on Apr 14, 2023.Please refer to this article to understand how we handle promotions. This may have an effect on the number of promo units reported in the dashboard for recent dates (Today, Yesterday…), as SellerLegend does not use the presence of promo codes to identify whether an item is a promo unit or not.As we do not get discount amounts while the order is pending, the discount percentage will remain zero until the order is shipped.Amazon, therefore, cannot estimate the FBA fees Often, when the Amazon Product API does not return any fee estimate, it is because the product is missing the Item’s Shipping weight in its listing.Most of the time, Amazon’s Fee Review report is correct.This affects some sellers some of the time. The issue with (sometimes) incorrect fees is a (hopefully temporary) glitch with your SellerCentral Fee Preview Report at a specific point in time.The good news is that when the order is Shipped, Amazon sends us all the financial details and SellerLegend dutifully updates and adjusts the order accordingly.That is an issue with Amazon, not with SellerLegend. There are, however, instances where the Amazon Product API is showing incorrect fees (either too high, too low, or no fees at all) for your product.You can easily distinguish this situation in the Orders screen, as price and fees are shown in italics red for Pending orders, as opposed to normal black for Shipped Orders.SellerLegend attempts to compensate for this lack of data for Pending orders by showing the product price as retrieved from your product listing and the fees as retrieved from your Amazon Product API which gives an estimate of the fees.It is only when the order is Shipped that price and fees first become available from Amazon. While an order is in Pending state, we do not receive any price, discount values nor fees from Amazon.Notice that SellerLegend does report on Pending Orders, however….
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